Shinseki: More VA claims processors on the way
WASHINGTON Eric K. Shinseki, the fresh Veterans Affairs secretary, said Wednesday he is trying to reduce the six-month delays in paying veterans’ inability claims, and he wants to move quickly toward some all-electronic claims system that could speed up the measure.
In his first appearance before Congress since becoming secretary, Shinseki said the VA is looking at a major switch that would phase away paper processing, possibly by 2012. In the meantime, the VA will take into one’s employ 1,100 more staff this year to do business with the backlog of cases, what one. typically involve paper stacks “going halfway to the ceiling,” he said.
“This is a brute-force solution,” Shinseki told the House Veterans Affairs Committee, adding that a technological format is needed “to ensure timely, accurate consistent decision-making on benefit of our veterans. This is part of what our backlog is about. That will take investment, of succession,” he before-mentioned.
In his ground of belief, Shinseki also related he was launching a topdown review of his embattled department and reiterated his promise to submit a “credible and adequate 2010 budget request” that inclination be cost-effective while fully impressible to veterans in penury.
“If it’s going to be solved any faster, it’s going to take leadership,” he said of the summons to contest ahead, promising a “change of refinement” at the government’s second largest influence.
Shinseki, a former Army chief of staff, is taking over the VA that was accused during the Bush administration of not doing plenty to meet veterans’ growing needs. Thousands of veterans currently endure six-month waits for disability benefits, and the VA is scrambling to upgrade government technology systems before new legislation providing for millions of dollars in new GI benefits takes drift in August.
In recent weeks, the Government Accountability Office found the VA was still lowballing package estimates to Congress at the expense of tens of thousands of patients needing long-term health care. The VA too acknowledged at least nine cases of giving incorrect doses of drugs - mostly blood-thinning heparin - due to widespread computer glitches that it did not show to patients.
House Veterans Affairs Chairman Bob Filner, D-Calif., said that after several years of budget restrictions and growing backlogs, the VA must act hard to restore credibility mixed the population’s veterans.
“So many veterans view the VA as ‘Veteran’s Adversary,’” he said.
Rep. Harry Mitchell, D-Ariz., who chairs the oversight subcommittee, said he wants to ensure the VA remains mindful through its technology initiatives to “implement loftily standards” of nobility given the department’s past problems with maintaining electronic data.
“We all have our drudge cut in a puzzle for us,” Mitchell said.
Shinseki reported he would review the “fundamentals in every line of operation.”
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