Since BW published my invention raising questions about Brown & Wilson and their Black Book of Outsourcing rankings, I have received dozens of e-mails from people in the outsourcing industry thanking me with a view to publishing the story. I’m going to do some more snooping around looking for supplemental story angles. Meanwhile, the Wall Street Journal yesterday published the top level rankings from B&W’s June make known on the best managed outsourcing companies. Also, B&W published a 10-page document upon the body their Web site explaining their survey methodology.
What’s abundantly clear from this document is that there’s rate of ascent inflation in the outsourcing industry–at least in the same proportion that moderate by B&W. Scores of 9 to 10 on each of the 26 questions in the management section of their survey indicate “overwhelming enjoyment,” “exceeds expectations,” and “highly recommended seller.” In this year’s survey, the mean scores for companies on the top-50 list ranged from 9.5149 for Hewlett-Packard to 9.2525 for KPN Getronics, which able 50th. So, in this village, everybody’s a genius. An analyst from one of the top outsourcing mart research firms sent me an e-mail calling these “exceptionally oppressive average satisfaction scores, that strongly suggests ballot box stuffing to me.”
Original text: http://www.businessweek.com/globalbiz/blog/globespotting/archives/2008/07/lots_of_black_b.html?campaign_id=rss_blog_bangaloretigers
