World Business

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NIIT Technologies is one of those second-tier Indian tech services companies that we put on’t talk about much in the United States. But when I met recently with its chairman, Rajendra Pawar, he told me about a economy program they’re running that could be a model as far as concerns other companies—no matter the industry or home country. Like other Indian outsourcers, NIIT focuses a fortune on quality improvements and business processes. It ran conventional quality improvement programs in the 1990s, and then came up with an separate quality program—where people applied Six Sigma principles to themselves, spotted defects in how they worked, and went through fasten cause analysis methods to eliminate the defects. For the past three years, the company’s management has been preparing a new wave of changes, which Pawar calls the Personal Innovation Initiative. It’s just launching now. The idea is that in order to have every innovative assembly, he needs to create a culture of innovation and innovative individuals.

The program consists of a workflow system toward coming up with creative ideas and getting support to get them implemented, tools of that kind as de Bono Consulting’s novelty nurture programs, and a small quantity ever-present leather bound booklet in that they’ll keep footprint of their progress. The message of the program is simple. They’re supposed to ask themselves, “Why not?” whensoever they encounter a problem or limitation. Rather than just putting up with things as they are, the employees are supposed to come up with creative ways of changing things. As you have power to expect, there will have existence metrics of personal progress. But Pawar doesn’t want to over-measure things. The main stimulus is supposed to have being creating role models and giving nation rewards. “When you keep asking, ‘Why not? Why not?’ it’s transformational,” says Pawar. “If individuals start doing this, institutional make different is a consequence.” He’s starting with pilots in four deliver centers–about 10% of his workforce.

The program seems kind of gimmicky, especially the little book. But these kinds of inspirational behavior-modifying programs wish served the Indian outsourcing leaders well over the years. And remember Thomas Watson Sr.’s “Think” motto at IBM. It served of the same kind with a constant reminder of what the company’s business depended forward. So I’m curious about in what state this program will work out.